This webpage provides a general summary of Texas Master Locksmiths and Security Solutions, LLC’s service policies and Terms and Conditions. It does not replace the complete Standard Terms and Conditions. If there is any conflict or inconsistency between this webpage and the full Standard Terms and Conditions, the full Standard Terms and Conditions will control.
These Terms and Conditions explain the general rules that apply when Texas Master Locksmiths and Security Solutions, LLC (“TML”) provides locksmith, safe, door hardware, access control, or related security products and services.
They are incorporated into our estimates, proposals, work authorizations, service agreements, credit agreements, and approved projects unless different terms are agreed to in writing.
1. Engagement of Services
Once you approve work, we may begin spending time and money preparing for your project. This can include ordering materials, scheduling technicians, arranging travel, obtaining special tools, completing project-specific training, and managing the project.
If you cancel, delay, end, or significantly change the project for reasons that are not our fault, you are responsible for the project expenses we have already incurred or committed. We will describe and itemize those expenses when reasonably possible.
2. Changes to Scope of Work
We will let you know if a significant change to the approved work will require additional labor, hardware, materials, project management, or other expense.
If you choose to continue with the changed work, you agree to pay the additional cost, including reasonable overhead and profit. Additional work may be approved by signature, electronic signature, email, text message, customer portal, or another written method we accept.
3. Hardware Purchases, Special Orders, Ownership, and Risk of Loss
Some locks, safes, door hardware, access control equipment, software licenses, restricted key system components, and custom products must be purchased specifically for your approved project. These items are purchased for you and are not part of our general inventory.
We may require full payment or a deposit before ordering special-order, non-stock, custom-configured, manufacturer-built, restricted, or project-specific items. We may delay ordering, scheduling, delivery, or installation until required payments are received.
Once we purchase project-specific items from our supplier, you own them even if they are still being stored by Texas Master Locksmiths and Security Solutions, LLC while waiting for delivery or installation.
While those items remain in our custody during the normal storage period, we will use reasonable care to protect them and will bear the risk of direct physical loss or damage, subject to the other limitations in these Terms.
Our business insurance is subject to its policy limits, exclusions, deductibles, and other terms. These Terms do not promise that every type or amount of loss will be covered.
Risk of loss transfers to you at the earliest of the following:
- The items are installed at your project.
- The items are delivered to you or your authorized representative.
- You or your authorized representative pick up the items.
- The items are delivered to a carrier, warehouse, or third party you selected.
- You fail to accept delivery, do not provide access for installation, or postpone installation for more than 90 days after the items are available.
4. Customer-Supplied Hardware
We may agree to install hardware you supply when we believe it is appropriate for the requested work.
Unless we agree otherwise in writing:
- We do not warranty customer-supplied products.
- Installation labor remains billable.
- We are not responsible for compatibility problems, manufacturer defects, missing parts, programming limits, incorrect product selection, or product failures.
- Additional troubleshooting, modifications, replacement work, or return visits are billed at our current rates.
5. Project Delays, Storage, and Customer Risk
If you delay installation after hardware or materials have been purchased, we will make reasonable efforts to store the items for up to 90 days. During that initial period, the risk of direct physical loss or damage remains with us as explained in Section 3.
If delivery, pickup, or installation is delayed by you for more than 90 days after the items are available, the risk of loss transfers to you and you become responsible for insuring the stored items.
After 90 days, we may:
- Invoice any remaining project balance.
- Charge reasonable storage or handling fees.
- Require you to take possession of the items.
- Reschedule installation based on current technician availability.
- Update pricing for labor, travel, permits, or additional materials.
6. Permits and Taxes
Permits, inspections, drawings, plan reviews, engineering, and similar costs are not included unless the approved proposal says otherwise.
Applicable taxes are not included unless specifically stated.
7. Access to Work Areas
You are responsible for providing safe and reasonable access to every area needed to complete the work.
Delays caused by inaccessible spaces, unavailable keys, restricted access, hazardous conditions, unavailable representatives, or similar issues may result in additional labor charges, trip charges, or rescheduling.
8. Existing Conditions
Our work is often performed on existing doors, frames, locks, safes, wiring, electrical systems, access control systems, and previously installed equipment.
We are not responsible for pre-existing damage, concealed conditions, worn parts, undocumented wiring, structural defects, code violations, prior installation errors, or other existing conditions that affect the work.
When unexpected conditions require additional work or materials, we will make reasonable efforts to explain the issue and receive approval before proceeding.
9. Acceptance of Work
Whenever practical, we will test and demonstrate the completed work to you or your authorized representative.
Please inspect the work promptly. Any problem that could reasonably be discovered through inspection, testing, or normal use must be reported in writing within 48 hours after completion.
Written notice may be emailed to service@txmlss.com, sent by certified mail to Texas Master Locksmiths and Security Solutions, LLC, 5810 Long Prairie Road, Suite 700-328, Flower Mound, Texas 75028, or sent by another written method we expressly accept.
A hidden or later-discovered defect that could not reasonably have been found during the first 48 hours must be reported in writing within a reasonable time after you discover, or reasonably should have discovered, it.
The work is considered accepted at the earliest of the following:
- You or your authorized representative approve it in writing.
- You begin using the installed or serviced hardware, equipment, or system.
- The 48-hour period ends without written notice of a readily observable problem.
10. Payment Terms
Invoices are due when received unless different payment terms appear in the proposal, contract, invoice, or credit agreement.
Commercial payment terms may be offered to qualifying customers at our discretion. Unless different written terms apply, an invoice is past due 30 days after the invoice date.
Past-due balances may be charged the lesser of 1.5% per month (18% per year) or the maximum rate Texas law allows.
We may pause ordering, scheduling, installation, warranty processing, or additional service while an account is past due.
11. Warranty
We warranty our workmanship for the period stated in the applicable proposal or invoice.
Product warranties are provided and administered by the manufacturer.
Warranty coverage does not include:
- Abuse, misuse, vandalism, negligence, or accidental damage.
- Unauthorized changes, repairs, installation, or programming.
- Weather, water, fire, flooding, power surges, utility interruptions, network failures, or other outside conditions.
- Improper operation, improper maintenance, or normal wear and tear.
- Customer-supplied products or pre-existing building, door, frame, wiring, or structural conditions.
12. Supplier and Manufacturer Delays
We are not responsible for delays caused by manufacturers, distributors, carriers, shortages, backorders, discontinued products, customs, permits, inspections, utilities, other contractors, or circumstances beyond our reasonable control.
Delivery and completion dates are good-faith estimates unless we specifically guarantee them in writing.
13. Texas Master Locksmiths and Security Solutions, LLC Employees
You agree not to directly or indirectly hire, recruit, solicit, or engage a current TML employee working on your project or an employee who worked on your project during the previous 12 months.
You also agree not to hire a former TML employee who performed work for you during the previous 12 months without our written approval.
This protects our investment in employee training, experience, customer relationships, and confidential business information.
14. LIMITATION OF LIABILITY
IMPORTANT: THIS SECTION LIMITS TML’S LIABILITY AND IS A MATERIAL PART OF OUR AGREEMENT.
To the fullest extent Texas law allows, TML is not responsible for indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, business interruption, loss of use, loss of data, or security breaches after the work is completed.
To the fullest extent permitted by law, TML’s maximum liability is limited to the amount paid for the specific service or portion of the project that caused the claim.
This section does not limit claims or rights that Texas law does not allow the parties to waive.
15. INDEMNIFICATION
IMPORTANT: THIS SECTION ALLOCATES CERTAIN RISKS BETWEEN THE PARTIES.
To the fullest extent permitted by Texas law, you agree to defend, reimburse, and protect TML from third-party claims and related reasonable legal costs arising from the project, including claims involving the actions or negligence of TML, you, or others, unless the claim is caused solely by TML’s negligence.
This section applies only to the extent permitted by Texas law and does not require indemnification that is prohibited by Chapter 151 of the Texas Insurance Code or another non-waivable law.
16. Attorney’s Fees
If we must hire attorneys, collection professionals, or experts to collect an unpaid amount or enforce the agreement, you agree to pay reasonable attorney fees, collection costs, expert fees, court costs, and related expenses to the extent allowed by law.
17. Force Majeure
Neither party is responsible for a delay or failure caused by events beyond that party’s reasonable control, such as severe weather, natural disasters, fire, flood, public emergencies, government action, labor disputes, transportation interruptions, utility failures, manufacturer delays, supply shortages, civil unrest, or similar events.
The affected party must give prompt written notice and make commercially reasonable efforts to reduce the delay and resume performance.
If the event continues for more than 30 consecutive days, TML may give written notice and reschedule the project, suspend the remaining work, or end the unperformed portion of the agreement.
These events do not excuse payment for services already performed or hardware, equipment, materials, software licenses, or other goods already purchased or committed for your project.
18. Electronic Signatures
Approvals provided by email, text message, electronic signature platform, customer portal, online payment, or another digital method are valid and binding to the same extent as handwritten signatures.
19. Restricted Key Systems
Restricted and patented key systems are subject to the manufacturer’s authorization requirements.
After keys, credentials, codes, or permissions are delivered, you are responsible for maintaining key and access control. We are not responsible for unauthorized duplication or use by third parties.
20. Incorporation by Reference
These Terms and Conditions are part of every estimate, proposal, work authorization, service agreement, credit agreement, and approved project unless we agree otherwise in writing.
A project-specific written term controls if it conflicts with these general Terms.
By approving work, you confirm that the person providing approval has authority to bind the customer and that the customer has received, read, and accepted these Terms.
21. Severability
If a court finds one part of these Terms invalid or unenforceable, the rest will remain in effect. The invalid provision may be narrowed only as much as needed to make it enforceable while preserving the parties’ intent when possible.
22. Governing Law and Venue
Texas law governs these Terms.
Unless another location is required by law, any lawsuit relating to the agreement must be filed in a state or federal court located in Denton County, Texas.
23. Notices
A formal notice under the agreement must be in writing. It is considered given when personally delivered, sent by certified mail or a nationally recognized delivery service, emailed to the designated business email address, or sent through another written method both parties agreed to use.
Notices to TML should be sent to Texas Master Locksmiths and Security Solutions, LLC, 5810 Long Prairie Road, Suite 700-328, Flower Mound, Texas 75028, or sales@txmlss.com.
Either party may update its notice information by giving written notice to the other party.
24. WAIVER OF JURY TRIAL
TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES THE RIGHT TO A JURY TRIAL IN ANY ACTION ARISING OUT OF OR RELATING TO THIS AGREEMENT.
Questions About These Terms?
We are happy to answer questions before work is approved or project-specific hardware is purchased.
Call or text 972-914-9446 or email info@txmlss.com.
